Setting Up a Training & Development Process

Close up performance gaps with a reliable training & development process!

The training and development function is an important part of human capital management. Starting from recruitment, training needs may exist as employees are expected to deliver performance based on established goals and standards. Without an established procedure, organisations may risk not intervening with appropriate actions to close performance gaps.

Even as employees are sent for training, organisations need to justify that training is the correct solution to the performance problem such that the training investment is worthwhile.

This course aims to share with participants the necessary policy and procedure, tools and techniques to set up this empowering function within human capital management.

After the workshop, you will be able to:
- establish the procedure of training needs data collection
- differentiate the types of training needs
- verify training as solution to performance gaps
- develop the individual development plan
- evaluate training programmes based on the Kirkpatrick model

What Will You Learn?

Overview of training and development process
- purpose of training and development
- policies and procedures
- budgeting and monitoring

Training Needs Analysis
- organisational training needs
- employee category training needs
- job level training needs

Performance Gap Analysis
- Mager's performance gap analysis flowchart
- non-training solutions
- data collection and compilation
- developing individual development plan

- Kirkpatrick's Four Levels of Evaluation
- forms and process

Who should attend?

HR practitioners, line managers, executives and supervisors who need to plan and develop HR training and development process at the workplace.


Participants are guided through practical steps of the topic with a combination of lectures, case studies and group discussions.

Our Expert Trainer

Mr William Thien is a certified Practicing Management Consultant (PMC), Certified Productivity Consultant (CPC), Associate Consultant with the Singapore Productivity Centre (SPC), and a member of the Singapore Business Advisors and Consultants Council (SBACC), Institute of Management Consultants (Singapore), as well as the Singapore Productivity Association (SPA). William holds a degree in Master of Arts in Instructional Design and Technology from the Nanyang Technological University (NTU) as well as a Bachelor of Science (Econs) (Hons) in Management Studies, from the University of London. Professionally, he holds a Graduate Diploma in Personnel Management from the Singapore Institute of Management and has also completed the Advance Certificate in Training and Assessment (ACTA) from the Institute of Adult Learning.

Other than his professional work, William has been the inaugural Chairman of the Special Interest Group (Coaching and Mentoring) at Adults Education Network, an arm of the Institute of Adults Learning. He is also a member of the HR Committee at St Luke’s Hospital. William has worked in the shipbuilding, engineering and construction as well as the hotel industries. During this period of work, he carried a wide variety of portfolios, including recruitment & selection, compensation & benefits, performance management, employee industrial relations and training & development.
William is the key contributor for 'The Hands On Guide - Human Resource Manager, Singapore', 'HR Letters, Forms and Policies, Singapore’ and co-author of the Singapore chapter of ‘Employment Law Asia’ published by CCH Asia Pte Ltd. He has also been an editorial advisor of the publication People Strategies.
Jan 7 - Jan 8, 2016
[ Thu ] - [ Fri ]
9:00 AM - 5:00 PM SGT
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Royal Plaza on Scott Orchard
Normal SOLD OUT $716.90
Venue Address
25 Scotts Rd Singapore
EON Consulting & Training Pte Ltd